Last updated: 2026
PIECES AUTO operates exclusively in wholesale automotive parts supply. Due to the nature of wholesale transactions, all refund and return requests are reviewed individually after communication with the customer.
Orders are confirmed only after direct communication regarding product availability, quantity, pricing, delivery conditions, and payment details.
If a customer receives damaged, defective, or incorrect products, the issue must be reported within a reasonable time after delivery. Supporting information or photos may be requested for verification.
Returned products must remain unused and in their original condition whenever applicable. Certain automotive components or special-order products may not be eligible for return.
Approved refunds are processed using the original payment method unless otherwise agreed. Processing times may vary depending on the payment provider and financial institution.
Shipping costs related to approved returns may be reviewed individually depending on the reason for the return and the condition of the products.
For questions regarding returns, refunds, or order issues, please contact PIECES AUTO by email.